Case Studies

Instruction: The organisation wanted to increase their operating profit by 5% and use the extra working capital to diversify their existing operation into another market that shared synergies with the existing infrastructure.

We were tasked with identifying and capitalising on potential synergistic resources, to improve the efficiency of the business operations both in service and costs management and introduce an ongoing development program throughout the organisation. On completion the operating profit had been increased by 18% (12% over target - £ tens of millions more than forecasted in working capital.)

Services performed:

Promoted investment in key personnel,

Built standardised business processes

Made improvements to service (99.5% productivity)

Introduced cost awareness initiatives,

Introduced continuous development programs

Researched and compiled the business plan

Implemented Key Performance Indicators

Introduced forecasting models

Managed the change process with a comprehensive change management strategy

Introduced regular meetings with predefined structured agendas,

Implemented monthly reporting tools, to ensure high levels of communication and comparable analysis,

Designed highly informed strategic decision making models.

Set productivity, cost and expenditure budgets

Created sound relationships with suppliers, governing bodies and interdepartmentally throughout the organisation.

Created more comprehensive, auditable training packages as an aid to improved service and

Implementing the changes and improvements needed to gain accreditation of the Investors In People initiative.

Implemented acquisition change management model for full integration of SLAs, employees, assets and liabilities etc.

Made substantial improvements to the operating profit from 25% to 42% exceeding our target by 12%.

Instruction: To work alongside and train the Managing Director to set up the business from conception, including the initial incorporation of the business, establishing a fully compliant and profitable service driven organisation and bring the business into an established and ongoing trading profit. This was to be achieved within an exceptionally tight budget.

Services performed:

Creating an achievable business plan

Setting various KPIs

Creating monthly management account

Creating seamless and intuitive operating procedures

Incorporating standardisation of working practice and continuous review and development

Implementing employment contracts,

Disciplinary and grievance procedures,

Staff appraisals,

Personnel policies and training policies,

Completing marketing strategies

Budgeting tools

Market entry strategies and routes to entry for international sales

Sourcing suppliers,

Negotiating contracts,

Introducing SLAs

Implementing website optimisation strategies incorporating the internal and external content principles of SEO.

Compliances - distance selling regs, privacy of information act and the electronic communications act.

Achieved a sustainable profit and healthy growth trend.

Had grown to 12 employees by the end of year one
 
Achieved a first year turnover of £1 million